Privacy Policy zoro77 for Malaysian Players

Zoro77 is an online gaming platform operating to meet the entertainment needs of players in Malaysia. As a responsible platform operator, we place the protection of your personal data as one of our top priorities in every business decision we make.

This Privacy Policy applies to all information you provide to us through the zoro77 platform, including the official website, mobile app, and any communication channels we operate. By using the zoro77 platform, you agree to the collection and use of information as described in this document.

Zoro77 collects various types of information to enable us to provide a safe, seamless, and personalised service for every player. Below is a comprehensive overview of the data we collect:

We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive data such as medical information or religious beliefs unless specifically required by law.

Every piece of information we collect is used for a clear and legitimate purpose. zoro77 uses your data for the following purposes:

• Account management: Process registrations, verify identity and manage your account on the zoro77 platform.
• Transaction processing: Facilitate your deposits, withdrawals and all financial activities securely and efficiently.
• Platform security: Detect and prevent fraud, money laundering, unauthorized access and other suspicious activity.
• Legal compliance: Meet KYC requirements, financial reporting and other obligations set by the relevant authorities.
• Customer support: Responding to inquiries, resolving issues and ensuring an enjoyable gaming experience.
• Personalization: Tailor game recommendations and promotions to match your playing habits.
• Marketing (with consent): Send you information about the latest promotions, bonuses and special offers — only if you have agreed to receive them.
• Platform improvement: Analyze usage patterns to improve overall performance, stability and user experience.

Zoro77 handles your personal information with full responsibility. We only share your data in the following limited and specific circumstances:

• Payment service providers: Transaction information is shared with trusted payment processors such as FPX, Touch 'n Go and other e-wallet providers to enable deposits and withdrawals to be processed securely.
• Game service providers: Game data that must be shared with game software providers to ensure the platform functions properly.
• Analytics services: Anonymised or aggregated data is shared with analytics platforms for platform performance monitoring purposes.
• Legal authorities: zoro77 will disclose information to authorities when required by law, court order, or regulatory obligation.
• Fraud prevention: In cases involving suspected fraud, certain information may be shared with the relevant security agencies.

Zoro77 continuously invests in the latest security infrastructure to ensure your data is always protected. The security measures we implement include:

• 256-bit SSL encryption: All data transmitted between your device and our servers is protected by industry-grade encryption.
• Two-factor authentication (2FA): Additional security layers are available to protect your account from unauthorized access.
• 24/7 monitoring: An automated monitoring system operates around the clock to detect any unusual activity on your account.
• Internal access controls: Only authorised personnel may access player personal data, and every access is logged for audit purposes.
• Regular security audits: Our platform undergoes regular security testing and third-party audits to ensure no vulnerabilities go unaddressed.
• Data backup: Data is automatically backed up and stored in a secure location to ensure service continuity.

Zoro77 uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance cookies: Collect information about how you use the platform to help us improve website performance.
• Functional cookies: Save your preferences such as language and display settings to deliver a more personalized experience.
• Analytics cookies: Help us understand traffic patterns and platform usage in an aggregated, anonymized form.

You can manage or block cookies through your browser settings at any time. However, blocking essential cookies may affect certain features on the zoro77 platform.

As part of operating an integrated digital platform, your data may be processed or stored on servers located outside Malaysia. When such transfers occur, zoro77 ensures that protection equivalent to Malaysia's Personal Data Protection Act (PDPA) is maintained at all times.

All international data transfers are carried out in accordance with recognised protection mechanisms, including standard data transfer agreements and adequacy assessments of protection in the recipient country. We do not transfer your data to countries that lack adequate privacy protection.

As a zoro77 player, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):

To exercise any of the above rights, please contact our privacy team via email or live chat. We will process your request within 30 calendar days. In more complex cases, this period may be extended up to 60 days with prior notice to you.

Zoro77 does not retain your personal data for longer than is necessary for the purpose it was collected. The retention periods we practise are as follows:

• Active account data: Retained for as long as your account remains active on the zoro77 platform.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial legal requirements.
• KYC documents: Retained for 5 years after the account closure date or in line with applicable regulatory requirements.
• Support communication logs: Retained for 2 years for reference and dispute resolution purposes.
• Analytics data: Anonymised data is retained indefinitely for ongoing platform improvement purposes.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

The zoro77 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.

If we find that we have inadvertently collected personal information from a child, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who discover that their child has registered on our platform are encouraged to contact us immediately.

Zoro77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Whenever significant amendments are made, we will notify you via:

• Prominent notices on the zoro77 platform homepage.
• A notification email will be sent to your registered email address.
• In-app notifications for zoro77 mobile app users.

The "Last Updated" date at the top of this document will always reflect the latest version of the privacy policy in effect. Your continued use of the zoro77 platform after any amendments constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, the zoro77 privacy team is here to help:

• Privacy email: [email protected]
• General support email: [email protected]
• Live chat: Available 24/7 directly on the zoro77 platform
• Target response time: Within 5 minutes via live chat; 1–3 business days via email

For more information about your rights, you may also refer to FAQ page us or read our Terms and Conditions full zoro77. If you would like to learn more about playing safely and responsibly, visit the Responsible Gaming us.